Professional Experience
August 2022 - Present
Marketing & Communications / Public Information Manager
City and County of Denver Human Rights & Community Partnerships
Strategic Communications
• Lead communications and media relations across 4 divisions and 10
mayoral commissions, connecting Denver residents to city programs
and resources.
Campaigns & Storytelling
• Develop campaigns that increased digital engagement by 200–600%
and produce community impact.
Community Outreach & Events
• Directed communications for Denver’s Back to School Fest,
coordinating 90+ partners and securing $17.5K in donations to
support 6,500 attendees.
Crisis Communications
• Support Emergency Operations Center activations and served as
Spanish-language media liaison during Denver’s immigrant
sheltering response.
February 2020 - August 2022
Public Information Officer
City of Orlando Police Department
Strategic Campaigns & Digital Growth
• Designed communications strategy rooted in transparency, producing
body-worn camera stories, officer/community interviews, and
photography.
• Achieved record-breaking 100K+ social media followers in six
months, the highest in the department’s history.
Crisis & Incident Response
• Advised the Chief of Police and Mayor during COVID-19 and racial
justice events, ensuring coordinated multi-agency messaging.
• Developed statements, talking points, news releases, social media
narrative.
Media & Stakeholder Relations
• Served as the department’s public spokesperson, monitoring public
discourse and advising leadership on sensitive communications.
• Showcased a child protection case internationally, leveraging
Portuguese skills to coordinate media outreach, reaching
international interest and media coverage.
May 2015 - February 2020
NBC/Telemundo
Orlando, FL.
Editorial Leadership & News Production
• Promoted to the station’s first Assignment Editor, overseeing daily
coverage planning for 15–20 reporters and videographers while
generating ~80% of aired news content.
Community Journalism & Storytelling
• Produced hyper-local stories focused on Central Florida’s Latino
communities, contributing to top-3 market newscast rankings.
• Coverage of Hispanic families displaced by Hurricane Maria helped
drive national attention and resource mobilization.
Strategic Communications
• Applied Emergency Management and Criminal Justice expertise to
guide sensitive, high-impact reporting with accuracy and community
focus.
January 2010 - May 2015
Police & Fire Department Emergency Communications Operator
City of Winter Park
Emergency Communications & Dispatch
• Managed emergency calls and dispatched police, fire, and EMS
personnel during high-pressure incidents using CAD systems.
Crisis Response & Coordination
• Relayed critical information to first responders during emergencies,
accidents, and public safety incidents.
Law Enforcement Systems
• Conducted FCIC/NCIC searches and maintained accurate dispatch
and incident records.
Public Relations and Event Manager
Texas de Brazil Fine Dining Restaurant – Schaumburg, IL &
Miami Beach, FL
Community Outreach & Events
• Promoted from host stand to Public Relations & Event Manager
within two years, managing partnerships and large-scale events.
Brand Representation & Marketing
• Represented the brand at community events, contributing to a 25%
increase in restaurant visits and supporting national marketing
campaigns.